Benefits of a Cloud Contact Centre More people than ever are splitting their working time between home and the office, and the most common solution for contact centre agents is simply routing inbound calls to mobile phones, but despite being an easy solution, it has many drawbacks when compared to …
What is Web3? You may or may not have heard of Web3 (also known as Web 3.0) and claims of it being the next iteration of the Internet, but is it just another buzzword used by those in the crypto space? We’re going to take a look at this new …
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Microsoft Teams Direct Routing vs. Operator Connect With the ever-increasing demand for cloud based unified communications, Microsoft have been adding calling features to Teams to give users a complete communication and collaboration platform that employees can access from home or the office. Microsoft recently created Teams Phone with Calling Plans …
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Benefits of Agile Working The Coronavirus pandemic changed a lot of things about the way we work. Businesses had to be responsive and adapt to change quickly in order to survive the lockdown rules. Agile working has now become the new normal, with more people than ever dividing their week …
Agile Working Checklist Working remotely is here to stay. Do you have a working from home policy? The trend towards remote working has been drastically accelerated and, while unplanned, has proven to be largely successful. Increasingly, more businesses are planning to adapt to a combination of office and remote work …
