How Can a Cloud Contact Centre Improve Customer Service?

Benefits of a Cloud Contact Centre

Benefits of a Cloud Contact Centre More people than ever are splitting their working time between home and the office, and the most common solution for contact centre agents is simply routing inbound calls to mobile phones, but despite being an easy solution, it has many drawbacks when compared to implementing a cloud contact centre. We’re going to cover a few of the main benefits of moving your contact centre to the cloud, and if …

What is Web3?

What is Web3? Is Web3 the Future of the Internet?

What is Web3? You may or may not have heard of Web3 (also known as Web 3.0) and claims of it being the next iteration of the Internet, but is it just another buzzword used by those in the crypto space? We’re going to take a look at this new technology, compare it to the Internet as we know it today, and see what impact it could have on our lives and businesses. Web3, Simplified …

Teams Operator Connect

Microsoft Teams Direct Routing vs. Operator Connect

Microsoft Teams Direct Routing vs. Operator Connect With the ever-increasing demand for cloud based unified communications, Microsoft have been adding calling features to Teams to give users a complete communication and collaboration platform that employees can access from home or the office. Microsoft recently created Teams Phone with Calling Plans to provide telephony within Teams with advanced features such as call transfers, multi-level auto attendants and call queues. Many Teams users who want to use …

Agile Work

Benefits of Agile Working

Benefits of Agile Working The Coronavirus pandemic changed a lot of things about the way we work. Businesses had to be responsive and adapt to change quickly in order to survive the lockdown rules. Agile working has now become the new normal, with more people than ever dividing their week up between working from home and working from the office. Other than employees avoiding their morning commute, what are the other benefits of agile working? …

Agile Work Ready Checklist

Agile Work Ready Checklist

Agile Work Ready Checklist Working remotely is here to stay. Do you have a working from home policy? The trend towards remote working has been drastically accelerated and, while unplanned, has proven to be largely successful. Increasingly, more businesses are planning to adapt to a combination of office and remote work for the long haul. Here are some of the key considerations every business should be looking at as part of the process: 1. High …

NHS Videoconferencing in a Microsoft Teams World

NHS Videoconferencing in a Microsoft Teams World

NHS Videoconferencing in a Microsoft Teams World The early dawn of videoconferencing through your PC and laptop has been accelerated to light speeds due to the unprecedented demand created by COVID-19. Thousands of individual users across the NHS have signed up with a plethora of different service providers that offer free web-based conferencing services; Zoom, Lifesize, Cisco WebEx, GoToMeeting, Google Hangouts to name just a few. These users are often operating in small groups, and …

Will I Still Need Videoconferencing When I Go Back to Work?

Will I Still Need Videoconferencing When I Go Back to Work?

Will I Still Need Videoconferencing When I Go Back to Work? For communicating with colleagues, clients, customers and anyone else in work, videoconferencing has become the new normal since the COVID-19 lockdown where everyone was encouraged to work from home if they could. However, many people who didn’t use videoconferencing often before, are wondering whether it’s worth the investment, especially when things are starting to go back to normal. At ClearVC, we’ve been providing videoconferencing …

What is ScreenBeam?

What is ScreenBeam?

What is ScreenBeam? We have recently become an authorised reseller of ScreenBeam. ScreenBeam was founded in 1993, developing wireless presentation and screen mirroring technology. They created the first Wi-Fi certified wireless display receiver and the first enterprise-class Miracast receiver in the market, and they have shipped over a million units worldwide! What Is It? ScreenBeam create wireless presentation technology with a number of solutions to suit a variety of sectors, including; healthcare, education, government, in …

5 Tips for Mastering Videoconferencing at Home

5 Tips for Mastering Videoconferencing at Home

5 Tips for Mastering Videoconferencing at Home During the last few months, the majority of people reading this article would have experienced a video conference call at some point. Whether you love them or hate them, a little improvement can go a long way. Here are five top tips for mastering video conference calls at home: #1: Close Other Programs for Better Performance If you know you have a video meeting booked, take a few …

What Technology Can Help You Get You Back to Work Safely?

What Technology Can Help You Get You Back to Work Safely?

What Technology Can Help You Get You Back to Work Safely? COVID-19 has changed the way we work forever. With lockdown gradually easing, many companies are wondering how they can make their workplace a safe, hygienic environment while abiding by new social distancing guidelines. How Can Technology Help Us Get Back to Work? There’s a number of different options that work for different businesses. In this list, we’ve covered some of the most popular and …