Agile Work

AGILE WORK

Have you got the right agile communications technology for the new way of working?

During recent months, business leaders have increasingly joined the conversation around how providing the right tools for working from home has become a new business priority. Organisations of all sizes from the smallest growing business, to, in some cases, tens of thousands, are moving from working in the office to working from both home and office or as we say ‘work and operate anywhere’.

During the pandemic, it seemed that IT and business leaders often found themselves improvising and deploying communications tools that were good enough, on a temporary basis, acting quickly to support the move to a virtual work environment, even though leaders recognised this tactical approach would not lead to long-term sustainability.

These temporary technology solutions left gaps between employee communications and communications solutions that could serve and enhance the best customer experience.

According to a recent Gartner CFO survey, 74% of companies plan to permanently shift to more remote work post-COVID-19 and 80% of Customer Service and Support leaders predict that the transition to work from home will have a lasting impact on the way customer experience and support teams in contact centres will operate.

Agile Work
Unified Communications as a Service

At ClearVC, where we spend the majority of time helping IT and business leaders address employee and customer communications challenges, we can assist you in addressing the important issues around having and effectively deploying the optimal agile communications technologies for the new way of working by asking…

  • What if we could reimagine and redesign your communications from the ground up?
  • What if we could reimagine the cost structure created by the complexity of your on-premises communication infrastructure?
  • How do we move beyond individual, temporary work-from-home and instead empower every team, department, and function within your organisation regardless of physical location?
  • And more than just operating your business remotely, how do help you operate from anywhere?

To help lead you on this journey, we recommend you answer these key questions:

  • How could you ensure a consistent, frictionless, and more personalised customer experience whilst needing call volume to increase even if budgets are shrinking?
  • What effective support could you use within your organisation as processes previously performed face-to-face are now handled remotely?
  • What tools would best help boost productivity and bring open collaboration to the entire dispersed workforce–without adding complexity and confusion?
  • How might you provide oversight, control and visibility into every area of the business?
Agile Work
Agile Work 4

Navigating the next evolution of remote work requires plotting your course. We see this chapter as the beginning of any organisation’s transformational journey and encourage you to:

  • Think about ‘work and operate anywhere’ as the next evolution of work. Because thinking of remote work in an operational context acknowledges its importance to corporate strategy, business/organisational resilience and competitive advantage
  • Evaluate what we have learned in 2020/21, and begin applying those lessons to develop a plan for 2022 and beyond
  • Act with urgency — The speed and scale with which you act will determine your success. And while you want to make sure you get the solution that best fits your needs, it is important to research and develop your action plan with haste. Engage trusted advisors like ClearVC to help and accelerate the process if needed

To help lead you on this journey, we recommend you answer these key questions:

  • How could you ensure a consistent, frictionless, and more personalised customer experience whilst needing call volume to increase even if budgets are shrinking?
  • What effective support could you use within your organisation as processes previously performed face-to-face are now handled remotely?
  • What tools would best help boost productivity and bring open collaboration to the entire dispersed workforce–without adding complexity and confusion?
  • How might you provide oversight, control and visibility into every area of the business?
Agile Work

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Our helpful team are on hand to discuss your requirements and guide you through the process.

Call 0800 368 7358

Or book a free one-to-one demo with our experts and let us show you all the features and benefits of Agile Working.

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