Microsoft Teams Direct Routing vs. Operator Connect
With the ever-increasing demand for cloud based unified communications, Microsoft have been adding calling features to Teams to give users a complete communication and collaboration platform that employees can access from home or the office. Microsoft recently created Teams Phone with Calling Plans to provide telephony within Teams with advanced features such as call transfers, […]
Benefits of a Cloud Contact Centre
More people than ever are splitting their working time between home and the office, and the most common solution for contact centre agents is simply routing inbound calls to mobile phones, but despite being an easy solution, it has many drawbacks when compared to implementing a cloud contact centre. We’re going to cover a few […]
What is a Microsoft Teams Room?
Microsoft Teams now has over 270 million daily users in 2022, and with so many organisations now opting for video meetings over face-to-face, companies are using Microsoft-certified hardware solutions to turn their meeting rooms into dedicated Microsoft Teams Rooms. What Makes a Meeting Room a Microsoft Teams Room? Turning a meeting room into a Microsoft […]
How Will AI Impact Video Conferencing?
We at ClearVC are super excited about how AI is shaking things up in the world of videoconferencing. Seriously, the way we meet online is about to get a major upgrade. Curious how this will change your virtual meetings? Let’s dive in! Real-time Translation and Captioning Imagine being in a meeting with international colleagues who […]
Poly Introduces the New Studio P Series
Yesterday, in a YouTube live stream, Poly announced their latest hardware – a brand new range of personal video equipment for remote workers, called the Studio P-Series. What New Products Are in the P Series Range? The new range includes the Studio P5, a small yet powerful personal webcam boasting some great features for the […]
What is a Contact Centre as-a-Service (CCaaS)?
We have recently moved all of our customer communications onto Serenova’s CxEngage platform. This allows our team to work remotely without requiring anything more than access to the Internet and a web browser, and the entire process was up and running within 48 hours. What Is It? Put simply, contact centre as-a-service, or cloud contact […]
The Microsoft Teams Takeover
Microsoft Teams has existed for a few years now, being first announced in 2016, and made available in 2017. It was created and developed by Microsoft to replace Skype for Business and expand on its capabilities, by bringing together workplace chat, video meetings, file storage and app integration. Humble Beginnings Microsoft Teams was originally created […]
What is Zoom Rooms?
In the past, meetings rooms would be equipped with expensive, complex hardware and software, which usually only supported room-to-room conferencing. These days, employees need more flexibility. They want to be able to walk into a room and connect to a meeting instantly, and allow other participants to join on desktop or mobile easily. That’s where […]
Will I Still Need Videoconferencing When I Go Back to Work?
For communicating with colleagues, clients, customers and anyone else in work, videoconferencing has become the new normal since the COVID-19 lockdown where everyone was encouraged to work from home if they could. However, many people who didn’t use videoconferencing often before, are wondering whether it’s worth the investment, especially when things are starting to go […]
What is the Poly Studio?
The Poly Studio is a USB video bar designed for small rooms and big ideas, with the best audio quality and voice clarity in its class. Let’s take a closer look: What Is It? Poly Studio is a USB videoconferencing camera/soundbar that works with nearly any video platform. The video bar has a number of […]